Privacy Policy

Elite Gifting Innovations Pvt. Ltd. (“Elite Gifting”, “we”, “us”, “our”) operates the website elitegifting.com and related B2B catalog services for corporate buyers, resellers, and procurement teams. This Privacy Policy explains how we collect, use, store, and protect personal and business information when you browse our catalog, register for a member account, download PDFs, submit enquiries, or communicate with us via forms, email, or WhatsApp. By using our website or services, you acknowledge that you have read this policy. If you do not agree, please discontinue use of the site.

This policy applies to: • Visitors browsing our public catalog without an account • Registered business users whose accounts are pending or approved • Contacts who submit enquiry forms, catalog download requests, or newsletter sign-ups • Representatives of companies we communicate with regarding orders, customization, or fulfillment Our catalog is intended for business use. We do not knowingly offer services to consumers for personal gifting in a retail capacity.

We may collect the following categories of information: Account & identity: full name, job title (if provided), company name, work email, mobile number, password (stored only as a secure hash), account status, and approval history. Enquiry & commercial data: messages you send via contact forms, product enquiries, WhatsApp threads initiated from the site, catalog lead forms (name, email, mobile), customization briefs, artwork files you upload, shipping locations, and order-related correspondence. Technical & usage data: IP address, browser type, device identifiers, pages viewed, referral URLs, timestamps, and security logs. We use this to operate the site, prevent abuse, and improve performance. Cookies & similar technologies: session cookies for login, preference cookies where applicable, and optional analytics cookies as described below. We ask that you provide accurate business contact details so we can respond to legitimate B2B requests.

We use collected information to: • Create, verify, and administer member accounts (including admin approval workflows) • Display member pricing and catalog features where your account and product settings allow • Respond to enquiries, quotes, samples requests, and customization discussions • Prepare and deliver PDF catalogs, proposals, and order confirmations • Coordinate production, branding, packaging, and shipping with our fulfillment partners • Send service-related notices (account status, security alerts, material policy updates) • Comply with applicable laws, tax, and record-keeping requirements • Detect fraud, spam, or misuse of the platform We do not sell your personal data to data brokers. We do not use your enquiry details for unrelated third-party marketing without your consent.

Depending on context, we process data based on: • Performance of a contract or steps prior to entering a contract (responding to your B2B enquiry or order) • Legitimate interests (operating a secure catalog, improving our product range, preventing fraud) • Consent (optional marketing emails or non-essential cookies, where required) • Legal obligation (retaining records for tax, accounting, or regulatory purposes) You may withdraw marketing consent at any time by using unsubscribe links or contacting us. Withdrawal does not affect processing that is required for active orders or legal compliance.

We may share limited information with: • Cloud hosting and storage providers that power our website and media assets • Email and messaging tools used to respond to enquiries • Logistics, printing, and manufacturing partners when needed to fulfill branded orders (e.g., shipping labels, customization specs) • Professional advisers (legal, accounting) under confidentiality obligations • Authorities when required by law or to protect our rights and users’ safety We require service providers to handle data only for specified purposes and to apply appropriate security measures. We do not authorize partners to use your data for their own unrelated marketing.

We retain information only as long as necessary for the purposes described in this policy, including: • Active member accounts: for the life of the account plus a reasonable period after closure for dispute resolution • Enquiries and leads: typically up to 24 months unless a longer period is needed for an ongoing commercial relationship • Order and invoicing records: as required under Indian tax and commercial law (often 6–8 years or as advised by counsel) • Security logs: shorter rolling periods unless needed for incident investigation When data is no longer required, we delete or anonymize it where feasible.

We implement administrative, technical, and organizational measures appropriate to a B2B catalog, including: • Encrypted connections (HTTPS) for data in transit • Hashed storage for passwords (we do not store plain-text passwords) • Access controls for admin and operational staff • Regular backups and monitoring for availability and abuse No method of transmission or storage is 100% secure. Please use a strong password, keep credentials confidential, and notify us promptly if you suspect unauthorized access to your account.

Subject to applicable law, you may request: • Access to personal data we hold about you • Correction of inaccurate or incomplete business contact details • Deletion of data where we have no overriding legal or contractual need to retain it • Restriction or objection to certain processing activities • A copy of your data in a portable format where technically feasible To exercise these rights, email hello@elitegifting.com with sufficient detail to verify your identity and account. We will respond within a reasonable timeframe. You may also update profile fields from your account dashboard where available.

Essential cookies: required for login sessions, security tokens, and core site functionality. The site may not work correctly if you disable them. Functional cookies: remember preferences such as UI state where implemented. Analytics cookies (if enabled): help us understand aggregate traffic, popular categories, and error rates. We use this to improve catalog navigation and content—not to profile individual buyers for unrelated advertising. You can manage cookies through your browser settings. Blocking essential cookies may prevent login.

Our primary systems are operated for the Indian market. If we use service providers located outside India, we take steps to ensure appropriate safeguards (contractual clauses, vendor security reviews) consistent with applicable data protection requirements. If you access the site from outside India, you understand that your information may be processed in India and other locations where our providers operate.

Our services are directed at business users and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will take steps to delete it.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of the page will change when we publish revisions. Material changes may be communicated via the website or email to registered users where appropriate. Continued use of the site after updates constitutes acceptance of the revised policy, except where further consent is required by law.

For privacy questions, data requests, or security concerns: Email: hello@elitegifting.com Company: Elite Gifting Innovations Pvt. Ltd. Address: Mumbai, Maharashtra, India (see Contact page for current details) We aim to acknowledge privacy requests within a few business days.