Frequently asked questions

Most B2B accounts are reviewed within one to two business days. During peak seasons it may take slightly longer. If you have an urgent program, mention your timeline on the Contact page or in your signup notes—we prioritize active corporate campaigns where possible.

Log in with an approved account. Prices appear on products where “show price when logged in” is enabled. Some premium or customizable SKUs remain enquiry-only so we can quote MOQ, branding, and packaging together. If you believe pricing should be visible but is not, contact us with the product SKU.

Yes. We support deboss, UV print, laser engraving, silk screen, pad printing, and custom packaging on many items. Share vector artwork (AI, EPS, or high-resolution PDF) and your brand guidelines when you enquire. We will confirm feasible print areas, PMS colors, and proof approval steps before production.

MOQ varies by product and customization method—many lines start around 25–50 units; exclusive or heavily branded programs may require higher quantities. The product detail page may note typical MOQ; your account manager will confirm exact MOQ, price breaks, and sample options in writing.

Sample policies depend on the SKU and supplier. For many products we can provide unbranded or single-unit samples at a charge plus shipping. Branded pre-production samples may require tooling or setup fees. Ask us when you submit your shortlist.

Use the floating download button on the shop, category, collection, or product views. You may be asked for name, email, and mobile so we can send the latest catalog and follow up on your program. Logged-in users may receive streamlined downloads depending on settings.

Yes. We coordinate bulk dispatch to a single warehouse, multiple branch offices, or individual recipients for employee gifting. Carriers and timelines depend on weight, customization lead time, and destination pin codes. Remote locations may need extra transit days.

Standard stocked items without branding often ship within a few business days after payment confirmation. Custom logo jobs typically need 10–21 business days plus transit, depending on print method and order size. Festive seasons (Diwali, year-end) require earlier planning—we recommend sharing dates 4–6 weeks ahead.

First-time orders often require advance payment or partial advance with balance before dispatch. Established clients may qualify for credit terms after review. We accept bank transfer and other methods as agreed on your quotation. GST-compliant invoices are provided.

Yes, for Indian business customers we issue tax invoices with GST details when you supply valid billing information (legal name, address, GSTIN where applicable). Share your accounts payable requirements when placing an order.

Reply to your quotation email with attachments or share a secure link. Preferred formats: vector logos (AI/EPS/PDF), PMS color references, and packaging instructions. We will return a digital proof for approval before mass production. Delays in proof approval may shift delivery dates.

Inspect shipments on receipt and report damage, shortages, or specification mismatches within 48 hours (or the period noted on your delivery note) with photos and your order reference. We will investigate with logistics and production partners and arrange replacements or credits for validated claims.

Absolutely. Browse our Collections for ready-made themes (festive, executive, employee welcome kits) or tell us your budget, audience size, and branding needs. We can propose product mixes, packaging, and insertion of message cards or custom boxes.

We use secure connections, hashed passwords, and access controls appropriate to a B2B platform. We use your details to manage your account and respond to enquiries—we do not sell your data. See our Privacy Policy for full details on retention and your rights.

Update profile fields from your account page where available. To request account closure or data deletion, email hello@elitegifting.com from your registered work email. We may retain certain records where required for tax, fraud prevention, or ongoing order obligations.

After you log in, product pages can open a pre-filled WhatsApp message with product name and SKU. This helps our team respond faster. WhatsApp is operated by a third party; do not share confidential payment card data in chat—use official invoice links or bank details from our formal documents only.

Use the Contact page form, email hello@elitegifting.com, or WhatsApp from product pages when logged in. Include your company name, quantity estimate, target delivery date, and any customization needs so we can route your enquiry to the right specialist.